Privacy policy

Information on the processing of personal data
Articles 13 and 14 of GDPR 2016/679

Dear visitor,

The website www.homiday.it and www.cerranoservice.it informs you that, pursuant to Articles 13 and 14 of EU Regulation 2016/679, the personal data provided by you while browsing the website will be processed in accordance with the principles of fairness, lawfulness, transparency, protection of confidentiality and protection of your rights, in full compliance with the current legislation on the protection of personal data.

Here is how we do it:

Our duty and your privacy

This information concerns you if you are visiting our website.

Who we are

In managing your data relating to activities involving requests for information using the template in the contact section, the Data Controller is: CERRANO SRL.

Appointment of the Data Protection Officer — DPO

The Data Controller has appointed a DPO, identified as the company Element srl, which may be contacted at the following address: [email protected].

Our responsibility

If you are already a customer or are simply visiting the website, we inform you that your data will be lawfully processed according to our decisions regarding the methods and purposes of the processing itself, which are better illustrated in the following paragraphs.

Your commitment

We only ask you to read this privacy notice carefully so that you are fully informed about the ways in which we process your personal data.

When and how we collect your personal data

As soon as you interact with the website, we begin collecting data. Such collection may take place either through your specific communication or automatically during your use of the website.

Here is how the collection takes place:

Your identifying data
Name, surname, date of birth, address and e-mail address: DATA YOU PROVIDE TO US

Browsing the website:
DATA WE COLLECT AUTOMATICALLY

Your telephone number:
DATA YOU PROVIDE TO US — only if provided by you voluntarily

Use of the website:
DATA YOU PROVIDE TO US + DATA WE COLLECT AUTOMATICALLY

Requests for information and quotations:
DATA YOU PROVIDE TO US

The type of data we collect
Contact details

Your name and surname, telephone number and e-mail address, only if you personally provide them to us.

Identifying data

Your anonymised IP address, browser type and version, time zone, types of plug-ins, geolocation information concerning the place where you may be located, operating system and related versions, etc.

Data relating to use of the website

Your browsing path within the website — clickstream analysis — your views of products and services, page loading and response times, download errors, browsing duration, behaviour and other actions, etc.

And what about special categories of data?
Article 9 of GDPR 2016/679

We do not collect any type of sensitive data that may concern you, namely personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health, or data concerning a person’s sex life or sexual orientation.

Why do we collect your data?

Data deriving from browsing are processed in anonymous form in order to verify the operation of the website and to manage your bookings.

Your contact details are processed, if you personally provide them to us, exclusively in order to respond to one of your questions and to reply to a request for a quotation submitted by you. The legal basis in these cases is legitimate interest.

The data will be processed for a period equal to the validity of the quotation and, in any case, for no longer than 6 months from receipt of the e-mail or completion of the contact form.

What we mean by legal basis
Legitimate interest

Your request for information or for a quotation makes it necessary to process the data in order to follow up on the request.

In order to provide a better service, we send e-mails to data subjects who have requested a quotation, concerning special offers for services similar to those covered by the request.

In this case, pursuant to Article 130, paragraph 4 of Legislative Decree 196/03, as amended, and Recital 47 of GDPR 2016/679, the legal basis is legitimate interest.

In any case, there is no automated decision-making process and the data subject may object at any time.

Your consent is not required for any of these purposes.

How we process your data

Data processing is carried out mainly by electronic means.

Your choices and your rights
Your choices

You may decide not to provide us with your data.

In this case, you may continue to browse our website, but we will not be able to provide you with any information.

You may disable cookies by changing your browser settings.

You may block cookies by setting your browser so as to prevent them from being stored.

You may also delete cookies directly from your browser settings. If you disable cookies, you may continue to browse our website, but some of our services may not work properly. To learn more, please consult the cookie policy.

Your rights

You may always exercise your rights by sending us an e-mail at the following address:

[email protected]

You have the right to access information concerning you

This entails the right to ask us for further information regarding:

the categories of data we process;
the purposes of the processing;
the categories of any recipients to whom the data may be disclosed;
the data retention period or, failing that, the criteria used to determine that period;
the other rights concerning the use of your data.

We will provide you with the information within one month of your request, unless this adversely affects the rights and freedoms of other persons — for example, the confidentiality of another person or intellectual property rights — or where legal obligations prevent us from doing so.

We will inform you if we are unable to fulfil your request for such reasons.

You have the right to obtain the correction of your data if they are inaccurate or not up to date
You have the right to obtain the erasure of your personal data — right to be forgotten

You may, at any time, ask us to delete the personal data concerning you that we hold, should the retention of your personal data no longer be necessary for the purposes of the processing.

You have the right to transfer your data to another operator — data portability

We will provide you with a copy of your data in an interoperable format if you wish to transfer them to another operator.

At your request, and where technically possible, we will arrange for the data to be transferred directly to the new operator.

We will not carry out any transfer if the portability of your data would also involve the disclosure of personal data relating to other individuals.

You have the right to object to the processing of your personal data carried out by us

You may always contact the Supervisory Authority to lodge any complaints you may have. Before doing so, please contact us! We will be happy to resolve any issues relating to the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling

We may use your data to identify information that may be potentially relevant to you — for example, to send you personalised e-mails based on your preferences as identified by us.

Otherwise, we will use your data only to provide you with our services.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be forwarded to them without undue delay.

What level of security do we adopt to process your data?

We guarantee that the processing of your data takes place with the highest level of security: we have adopted appropriate physical, IT and organisational measures to ensure the protection of your data.

However, we must remind you that:

You provide us with your data at your own risk. We do our utmost but, unfortunately, in the current state of technology, no data transmission is 100% secure.
You must always keep your username and password safe; you are the only person who knows them.
If you believe that your data have been breached, we invite you to contact us immediately at: [email protected]

Pursuant to Article 17 of the General European Regulation on the Protection of Personal Data 679/2016, referred to as “GDPR”, you may request the erasure of all your personal data from the Data Controller by completing the form available on the website of the Italian Data Protection Authority, downloadable from this LINK, and sending it by e-mail to the address [email protected].

Where are your data stored?

Your data are processed within the European Union and in the other data facilities managed by the third parties identified below.

From the moment you provide us with your personal data, you also consent to their transfer, storage and processing by us.

Should we need to transfer and/or store your data outside the EU, you will be duly informed in this regard. In such cases as well, we will adopt all appropriate measures to ensure the highest level of protection.

Third parties that may process your data

The personal data provided by you may be disclosed to public, institutional or professional entities authorised by law to request their acquisition, as well as, exclusively for the purposes set out in paragraph 2), to third-party companies or professionals who guarantee compliance with the current legislation on the protection of personal data.

Without the need for express consent — pursuant to Article 6 of GDPR 2016/679 — the Data Controller may disclose your data, for the purposes referred to in Article 2), to Supervisory Bodies, Judicial Authorities, insurance companies for the provision of insurance services, as well as to those entities to whom disclosure is required by law for the fulfilment of the aforementioned purposes.

Such entities will process the data in their capacity as independent Data Controllers.

The detailed list of third parties to whom the Data Controller, always in compliance with the purposes highlighted above, will disclose the personal data provided by you, is held by the Data Controller and will be communicated upon simple request.

You may request the list of third parties directly from the Data Controller by sending a request to the address indicated above.

Terms and Conditions

The following General Terms and Conditions and Terms of Use, as well as any subsequent amendments made thereto, apply to all services made available online by Cerrano srl us, operating under the Homiday brand — hereinafter referred to as “Homiday” — directly or indirectly, through any mobile device, by e-mail or by telephone.

By accessing, visiting, using the website homiday.it — hereinafter referred to as the “Website” — and/or using any of the applications available through any platform, you declare that you have read, understood and accepted the terms and conditions set out below, including the Privacy Policy and the Cookie Policy.

The General Terms and Conditions and Terms of Use constitute a binding agreement between Homiday and the guest who uses the Website, books and purchases the services offered. The guest is also subject to the specific conditions applicable to the individual services — including details on the destination, departure date and duration of the holiday, price and applicable taxes — which are specified in Homiday’s catalogue. Such specific conditions form an integral and essential part of the contract between Homiday and the guest. Use of the Website, bookings and purchase of services are subject to the guest’s acceptance of these General Terms and Conditions and Terms of Use.

The guest is therefore required to read in full the General Terms and Conditions and Terms of Use, as well as any specific conditions applicable to the individual services, made available on the Website before making a booking. By purchasing a service offered by Homiday, you automatically accept Homiday’s General Terms and Conditions and Terms of Use described herein.

The General Terms and Conditions and Terms of Use may be amended at any time, without prior notice, it being understood that such amendments shall not apply to orders submitted by the guest before the amendment.

1) Stay in a property

The property rental service allows any guest accessing the Website to view and purchase stays in one of the properties managed by Homiday.

The rental takes place between the guest and the owner or lessee of the property. In certain specific cases, the lessee of the property may be Cerrano srl us. Upon arrival at the property, depending on the legal provisions applicable in that location and to that type of property, it may be necessary to sign a rental agreement between the guest and Homiday.

By confirming a booking for a stay, the guest accepts the contractual conditions of the rental service, which they declare they have read in full before purchasing the service, and of which they will receive a summary copy following the booking.

2) Payment methods

By confirming a booking for a stay, the guest accepts the contractual conditions of the rental service, which they declare they have read in full before purchasing the service, and of which they will receive a summary copy following the booking.

Payment timing and booking cancellation policies

Payment timing and cancellation methods depend both on the accommodation selected and on the type of rate purchased at the time of booking.

Standard Rate

Booking a stay with the Standard Rate requires the guest to pay 30% of the total cost of the stay at the time of booking.

The Standard Rate provides for a free cancellation window, which varies depending on the accommodation. The free cancellation period is shown at the time of booking on the Website and in the booking confirmation e-mail received after payment.

In the event of requests received by Homiday on the last valid day to obtain a refund, only those received by the free cancellation deadline shall be considered valid.

In the event of cancellation after the time limits defined above or in the event of a “no show” by the guest, Homiday shall retain the full amount of the stay.

Promotional Rates

Booking a stay with a Promotional Rate by the guest is subject to specific payment methods and cancellation policies, different from those described with reference to the Standard Rate.

Non-refundable rates cannot be modified and, at the time of booking, advance payment of the entire stay is required. In the event of cancellation or modification, the full amount of the stay will be charged.

Any request to modify the booking is subject to approval and availability by Homiday, the accommodation manager, and must be submitted by e-mail to [email protected] or by telephone request to the Company’s Booking Office.

In the event of a request to change the dates of the stay, the number of guests or the accommodation, supplements may apply, which will be requested based on availability and will depend on the period of the stay.

Cancellation Requests

Cancellation requests must always be communicated in writing by e-mail to [email protected], and are subject to the cancellation policy relating to the Rate selected by the guest at the time of booking confirmation.

Modification Requests

Any modification must be requested by sending an e-mail to: [email protected]

Changes to bookings will be possible depending on availability, the maximum capacity of the property concerned, the prices in force and the following conditions:

Increase in the number of days or people: the change is possible, provided that the apartment is available for the requested dates and/or has sufficient capacity. The change is confirmed only following payment of the difference between the original amount paid and the new amount to be paid.
Reduction in the number of days or people: possible without charges for requests received within the free cancellation period relating to the booked accommodation. If the reduction is possible and results in a lower overall rate, Homiday will recalculate the total amount of the stay, accordingly reducing the balance still due or refunding the difference.
Refunds

For all cancellations up to 7 days under the refundable rate, it is possible to request a refund.

For bookings confirmed through payment of a 30% advance by credit card — Stripe circuit — bank transfer or other payment systems, Homiday will issue a voucher of equal value, valid for 12 months and transferable to third parties upon prior communication.

For those who do not use the voucher within 12 months following its issuance, Homiday will refund the amount by bank transfer.

You may request a refund by sending an e-mail to [email protected], indicating the booking number shown in the confirmation e-mail.

For all cancellations of bookings with the BeSafe Rate, refunds are managed entirely by the relevant insurance company; therefore, the assessment of requests and the payment of any refunds are carried out by the insurance company.

Read the Coverage Booklet:
https://besafesuite.com/insurance/axa/

The refund of part or all of the amount of a booking may be made only to the payment method used by the guest at the time of booking. The technical processing times for the refund depend on the payment instrument used at the time of booking, and any delays cannot be attributed to Homiday.

Arrival and departure

Check-in takes place according to the methods and times established in the booking confirmation, which are normally between 3:30 p.m. and 7:30 p.m. The guest must confirm the arrival time at least 48 hours before check-in.

Check-out takes place according to the methods and times established in the booking confirmation. As a rule, check-out takes place by 10:00 a.m.

The Homiday representative — or the owner — will return the security deposit following an inspection of the apartment, provided that the following requirements are met:

No damage is found in the property.
No fines are found due to illegal activities carried out by the guest during the stay.
Waste has been diligently separated and handled according to local laws in the appropriate containers or bins.
The house is left in acceptable clean condition.
Check-in and check-out outside scheduled hours

It will be possible to submit a request for check-in or check-out outside scheduled hours. For arrivals after 8:00 p.m., an additional fee ranging from €20 to €40 will be required. The guest is invited to contact Homiday before arrival to reconfirm the times.

Children and infants

The indication of the number of guests and their age group may affect the amount of any tourist tax required by the Municipality in which the house is located.

3) Experiences and services

The Website allows any guest accessing the online platform to view and purchase services and activities belonging to different categories.

Before proceeding with the purchase, it is possible to view the page of the individual activity or service in all its details: a summary of what is included in the price, a description of the experience or service, its duration and validity conditions. All of this is included in the individual experience page and may not be changed after purchase.

Once the service and/or experience has been purchased through the Website, a confirmation e-mail will be sent with the booking details.

The guest will therefore be required to follow the instructions provided and, where necessary, to contact the provider of the service or experience directly in order to agree on the place and time.

Payment methods

Homiday’s offer may be booked on the Website by credit card. All credit cards belonging to the main international circuits are accepted.

Payment timing and booking cancellation policies

The purchase of the offer of services and experiences provided by Homiday through the Website is possible by paying the full amount at the time of booking.

Our rates provide for a 100% refund for cancellations requested within a certain number of days before the experience or service takes place, which varies according to the type of experience or service. This number of days is indicated on the specific page of the experience available online.

In the event of requests received by Homiday on the last valid day to obtain a refund, in the case of a cancellation policy longer than 24 hours, only those received by 00:00 — local time — shall be considered valid.

For experiences and services that instead have a 24-hour cancellation policy, the reference time is calculated on the basis of the actual 24 hours preceding the start of the activity.

In the event of cancellation after the time limits defined above or in the event of a “no show” by the guest, Homiday shall retain the full amount paid.

Cancellation Requests

Cancellation requests must always be communicated in writing by e-mail to [email protected].

Modification Requests

Any modification must be requested by e-mail to: [email protected]

Changes to bookings will be possible depending on the provider’s availability and will depend on the following conditions:

Increase in the number of days or people: the change is possible, provided that the experience or service is available and can be provided on the requested dates and for the requested number of participants. The change is confirmed only following payment of the difference between the original amount paid and the new amount to be paid.
Reduction in the number of days or people: possible without charges within the cancellation deadline, unless the experience or service cannot be provided for the requested days or number of participants.
Changes to the time of the experience or service: subject to availability by the service provider. Homiday does not guarantee a refund if the requested change cannot be agreed upon.
Refund

Homiday will refund the booking amount paid online in the following circumstances, provided that the guest has fulfilled the obligations described in the General Terms and Conditions:

Cancellation by the provider: only if neither Homiday nor the provider of the service or experience has been able to offer an alternative acceptable to the guest or, in the event of adverse weather, if rescheduling of the activity is refused by the guest due to force majeure.

If the service or experience used is significantly different from what was described on the Website at the time of booking, and only if the guest has notified Homiday no later than 24 hours after the service or experience was provided.

The refund of part or all of a booking may be made only to the payment method used at the time of booking. The technical processing times for the refund depend on the payment instrument used by the guest at the time of booking, and any delays cannot be attributed to Homiday.

Cancellation requests

Cancellation requests must always be communicated in writing by sending an e-mail to [email protected].

4) Use and transparency of the Website
Homiday’s offer

Homiday’s accommodation, services and experiences offers, and the travel packages advertised, are normally valid for as long as they are present on the Website, until the available places are sold out, unless otherwise indicated in the offer itself, and may vary in real time.

The photos included in the descriptions are purely illustrative and have no binding value.

Price transparency

All our prices are indicated in Euro and include VAT.

The descriptions of the services contained in our electronic catalogues specify, for each type of accommodation, service and/or experience, the services included in the price and any specific conditions applied to such products.

Miscellaneous

To the extent permitted by law, these General Terms and Conditions and Terms of Use, as well as the provision of our services, shall be governed by and interpreted in accordance with Italian law, and any dispute arising from these terms, the general conditions and our services shall be submitted exclusively to the courts having jurisdiction in Teramo, Italy.

Should any of the clauses of these General Terms and Conditions and Terms of Use be invalid, lose validity, be or become non-binding, the guest shall continue to comply with all other clauses established herein.

In such case, we shall replace the aforementioned clause with a valid and binding clause having an effect as similar as possible to the clause replaced, and which the guest undertakes to accept in compliance with the contents and purposes of these General Terms and Conditions and Terms of Use.

Contacts

For any information concerning the use of the Website and these General Terms and Conditions and Terms of Use, you may contact Homiday Customer Service:

Cerrano srl us
Via G. D’Annunzio 209
64025 Pineto (TE)
Telephone: +39 085 9493526
E-mail: [email protected]

COOKIE POLICY

We use cookies and other technologies to ensure you have the best possible experience while browsing.

Therefore, during your interaction with www.cerranoservice.it, we will place cookies on your device solely for the purpose of ensuring a more efficient operation of the website.

It is always possible to change your browser settings in order to refuse cookies; however, please note that disabling the cookies of our website makes it impossible to access it, since the only cookies installed have the sole purpose of ensuring its operation and therefore fall within those defined as necessary.

Reference legislation

In compliance with Provision no. 229 issued by the Italian Data Protection Authority on 8 May 2014:

http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884

and on the basis of the guidelines of 10 June 2021:

https://www.garanteprivacy.it/home/docweb/-/docweb-display/docweb/9677876

the following information is provided regarding cookies, their functions and how to disable them, if applicable.

What cookies are

Cookies are small text files that the websites visited by the user send to and store on the user’s personal computer or any other device, including mobile devices, to be sent back to the same websites on the next visit.

Cookies are used for various purposes: for example, to remember the user’s actions and preferences — such as login details, chosen language, font size, other display settings, etc. — so that they do not have to be entered again when the user returns to visit the website or browses from one page to another.

They may also be used to perform computer authentication, session monitoring and storage of information concerning the activities of users accessing a website, and may also contain a unique identification code that allows the user’s browsing within the website to be tracked for statistical or advertising purposes.

In general, cookies may be sent by the website on which the user is browsing, or also by different websites — so-called “third-party cookies”.

In the case of the website www.cerranoservice.it, no third-party cookies are sent.

Some operations could not be carried out without the use of cookies, which in certain cases are therefore technically necessary for the operation of the website itself.

Types of cookies present on the website www.cerranoservice.it and their functions

There are various types of cookies, depending on their characteristics and functions:

Technical cookies

These are used solely for the purpose of transmitting a communication over an electronic communications network, or to the extent strictly necessary to provide a service explicitly requested by the user.

In other words, these are cookies that are essential for the operation of the website or necessary to perform activities requested by you.

Browsing or session cookies

These are used to allow you to log in to the reserved area or to make a purchase on our website.

Analytics cookies

These are used to collect information, in aggregate form, on the number of users of www.muraca.it and the pages viewed — for example Google AdWords, Google Analytics and Mailchimp.

Reference is made to the relevant policies, which may change periodically and which it is therefore advisable to consult over time, where further detailed information is available:

http://www.google.com/policies/technologies/ads/
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
https://mailchimp.com/legal/privacy/
Functionality cookies

These allow you to browse the website in the best possible way according to criteria and options already selected — such as, for example, the preferred language, so that you do not have to select this option at each access, or the products selected for purchase, so that they can be stored in the virtual cart until the next access to the website.

This type of cookie is present on our website.

Third-party cookies

These are used by partners of www.muraca.it in order to present you with advertising banners for www.muraca.it when you are on other websites, showing you the latest products you viewed on www.muraca.it.

While browsing www.muraca.it, these cookies are also used to show you products that may interest you or that are similar to those you previously viewed, based on your browsing history.

The use of these cookies does not involve the processing of personal data, but it may allow connection to your computer or other devices and the tracking of stored data: these cookies connect to the browser installed on your computer or on other devices used while browsing www.muraca.it.

Profiling cookies

These are aimed at creating profiles relating to the user and are used in order to send advertising messages in line with the preferences expressed by the user while browsing online.

Our website contains third-party analytics cookies that access user data exclusively at aggregate level.

Below are the links to the privacy policies and related consent forms of such third parties, which may change periodically and which it is therefore advisable to consult over time, where further detailed information is available:

https://twitter.com/it/privacy
https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
https://policies.google.com/privacy?hl=it
https://newrelic.com/termsandconditions/privacy?has_gdpr=true
https://www.solarwinds.com/legal/privacy
https://www.adroll.com/about

All the types of cookies mentioned above may remain on your computer or mobile device for different periods of time, depending on the function they perform.

Cookies stored on your computer or mobile device cannot be used to retrieve any data from your hard disk, transmit computer viruses, identify and use your e-mail address, or for purposes other than those described above.

How to change cookie settings

You may set and manage your cookie preferences at any time by selecting which cookies to authorise, block or delete, in whole or in part, through your browser settings — namely, the browsing program you use.

Below is the path to follow in order to manage cookies for the following browsers:

Google
Mozilla
Safari
Microsoft Edge
Explorer
Brave
Opera

For further information and details on the various types of cookies, how they work and their characteristics, we invite you to visit the websites — freely accessible and independent from www.muraca.it — www.AllAboutCookies.org and www.youronlinechoices.com.

To disable analytics cookies and prevent Google Analytics from collecting data on your browsing, you may download the Google Analytics opt-out browser add-on:

tools.google.com/dlpage/gaoptout

We will store your cookie preferences through a specific technical cookie having the characteristics specified in the table above.

We inform you that blocking or deleting, in whole or in part:

technical cookies may make it impossible to use our website, view its contents and use the related services;
functionality cookies may mean that some services or certain website functions are not available or do not work properly, forcing you to modify or manually enter certain information or preferences every time you visit the website;
other cookies present — analytics and profiling cookies — will not affect the operation of the website.
How can I block cookies?

You may block cookies simply by activating the browser setting that allows you to refuse the placement of cookies.

If you use your browser settings to disable, refuse or block cookies — including essential cookies — part of our website will not function fully. In some cases, our website may even not be accessible.

We also inform you that, if third parties use cookies, we have no control over their use.

Thank you

Thank you for reading this notice, which we have tried to make simple, clear and transparent.

In any case, we always try to improve: should you have any suggestions, please feel free to write to us at [email protected]

This notice may change in the future: any amendment will be communicated to you by e-mail, so that you may have the broadest possible control over your data.